Refund policy

At Kind Patches, your satisfaction is our priority. That's why we proudly offer our 30-Day Money-Back Guarantee, giving you the opportunity to try our products with confidence.

Our goal is to provide a fair and generous guarantee for customers who genuinely try our products while ensuring the policy is used as intended.

Please note: Kind Patches does not accept returns. If you believe you're eligible for a refund under our 30-Day Money-Back Guarantee, please contact our Customer Support team. Please do not send products back to our warehouse, as our fulfillment partners are unable to receive returned merchandise.

This policy applies to purchases made through www.kindpatches.com. Where applicable local consumer protection laws provide rights that cannot be waived by agreement, this policy applies only to the extent permitted by those laws.

30-Day Money-Back Guarantee

If you've tried your Kind Patches product as directed and aren't satisfied with your experience, you may be eligible for a refund.

To qualify as having "genuinely used as directed," you must have used at least 14 patches over a minimum of 14 consecutive days, following the usage instructions included with your product.

To qualify:

Your request must be submitted within 30 days of delivery, as recorded by the carrier's tracking information. If no confirmed delivery date is available, the 30-day period begins 5 days after the order ships.
The product must have been genuinely used as directed (see definition above).
The purchase must have been made directly through www.kindpatches.com. If you purchased from a third-party retailer or marketplace, this policy does not apply. Please contact that retailer directly.
To request a refund, you may be asked to provide reasonable evidence of use, such as photos of the used or remaining product or a brief description of your experience.
The 30-Day Money-Back Guarantee is designed to give customers the opportunity to try our products risk-free one time per customer or household.

Refund requests for repeat purchases (a second or subsequent purchase of the same product) may be reviewed on a case-by-case basis and may be denied where we reasonably believe the guarantee is being used as a recurring free trial rather than a genuine first attempt to try the product.

Customer Responsibility

Our 30-Day Money-Back Guarantee is intended to allow customers to try our products—it is not intended to function as a general return policy.

As Kind Patches does not accept returns, customers are responsible for ordering quantities appropriate for their individual needs. We recommend that first-time customers purchase an amount they feel comfortable trying before placing larger orders.

Purchasing larger quantities does not automatically increase eligibility for a refund under our 30-Day Money-Back Guarantee.

If you purchase multiple units in a single order and your refund request is approved, the refund will apply to the full order, provided the "genuinely used as directed" requirement above has been met. Kind Patches does not issue partial refunds for individual unused units within an order.

Change of Mind

Our 30-Day Money-Back Guarantee applies when customers have genuinely tried the product and are not satisfied with their experience.

It does not apply when a customer simply changes their mind after placing an order or before trying the product.

If you have used the product as directed (see "genuinely used as directed" above) and are dissatisfied with the results, this is considered a genuine attempt and may qualify under the guarantee—even if you subsequently decide not to continue using the product.

Examples of situations not covered include, but are not limited to:

Reading customer reviews after placing an order.
Reviewing the ingredient list after purchasing.
Deciding you no longer want or need the product.
Changes in personal or financial circumstances.
Purchasing more products than needed.

Subscription Orders

Your first subscription shipment is eligible for a refund under the 30-Day Money-Back Guarantee, subject to the eligibility requirements above.

Subscription renewal orders are not eligible for refunds once they have been processed.

For purposes of this policy, a renewal is considered "processed" as soon as payment has been charged, regardless of whether the order has shipped.

If you no longer wish to receive future subscription shipments, you may cancel your subscription at any time before your next billing date through your customer portal.

Once a subscription renewal has been processed (i.e., charged), it cannot be cancelled or refunded, even if the order has not yet shipped. To avoid being charged, please cancel or pause your subscription at least 48 hours before your next billing date.

Damaged, Incorrect or Defective Orders

If your order arrives damaged, you receive the wrong product, or you believe your product is defective, please contact our Customer Support team within 14 days of delivery.

To help us investigate, please include:

Your order number.
A brief description of the issue.
Photos of the product and packaging, where applicable.

We'll review your request and, at our discretion, offer a replacement, store credit, or a refund to your original payment method.

Refund Requests

All refund requests must be submitted to Kind Patches Customer Support within 30 days of the order date. Refund requests submitted after this 30-day period are not eligible for consideration.

Every refund request is reviewed individually.

Kind Patches reserves the right to deny refund requests that do not meet the eligibility requirements outlined in this policy or where the 30-Day Money-Back Guarantee is being used outside its intended purpose.

If your refund request is denied, you may ask us to reconsider by contacting Customer Support with any additional information relevant to your request.

If your refund is approved, it will be issued to your original payment method, excluding original shipping costs, which are non-refundable. If you paid using a third-party payment service (such as PayPal or a buy-now-pay-later provider), your refund will be issued to that same payment method and may be subject to that provider's own processing timelines.

Please allow up to 20 business days from the date of approval for the refund to be processed. Depending on your financial institution, additional processing time may apply.

Need Help?

If you have any questions about your order or believe you're eligible under our 30-Day Money-Back Guarantee, our Customer Support team is always happy to help.

Simply contact our Customer Support team, and we'll be happy to assist.